Frequently Asked Questions

Everything you need to know about shopping with Koh.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Most of our electronic and home goods come with a standard 12-month manufacturer's warranty against defects. Please check individual product pages for specific details.

Can I change or cancel my order after it has been placed?

We process orders quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate any changes or cancellations.